Return Policy
Return Policy
At Blessed Family Gifts, we want every customer to be happy with their order. However, because many of our products are personalized and made specifically for each customer, not all items are eligible for return.
Please review the policy below before requesting a return.
30-Day Return Window
Our return policy lasts 30 days from the date your order is delivered.
If 30 days have passed since delivery, we unfortunately cannot offer a return, refund, or exchange.
Personalized Products
Personalized products are made specifically for each customer and cannot be reused, resold, or returned.
Because of this, personalized items are final sale once production has started.
This includes, but is not limited to:
- Personalized canvases
- Custom wall art
- Products with names, dates, photos, or custom text
- Any made-to-order product customized for the customer
Personalized items cannot be returned, exchanged, or refunded due to customer-submitted errors, including misspellings, incorrect names, incorrect dates, low-quality photos, or incorrect personalization details.
Damaged, Defective, or Incorrect Personalized Items
If your personalized item arrives damaged, defective, or incorrect due to an error on our part, we will gladly replace it at no additional cost.
Please contact us within 30 days of delivery and include:
- Your order number
- Clear photos of the issue
- A brief description of what is wrong
Once reviewed and approved, we will arrange a replacement.
Non-Personalized Products
Non-personalized products may be eligible for return within 30 days of delivery, as long as the item is unused, unopened, and in its original packaging.
Approved returns are subject to a 30% restocking fee.
Shipping costs are non-refundable, and customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect due to our error.
Order Cancellation Policy
Customers may request to cancel or modify an order within 24 hours of purchase.
After 24 hours, we cannot guarantee that an order can be canceled or changed.
Because many of our products are personalized and made-to-order, production may begin quickly. Once an order has entered production, been customized, printed, packaged, or shipped, it can no longer be canceled, changed, or refunded.
If your order has already shipped and tracking has been issued, the order cannot be canceled.
Customer Personalization Errors
Customers are responsible for reviewing all personalization details before placing an order.
We print exactly what is submitted at checkout. This includes names, dates, spelling, photos, and any custom text.
If you notice an error within 24 hours of purchase, please contact us immediately. If the order has not entered production, we will do our best to make the correction.
Once production has started, changes can no longer be made.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect address, unclaimed package, or refusal, we may offer reshipment for an additional shipping fee.
Personalized items cannot be refunded once they have been customized, produced, or shipped.
How to Start a Return or Replacement Request
To request a return, replacement, or report an issue, please contact us:
Hours: Mon–Fri, 9:00 AM–5:00 PM EST
Email Us: Support@blessedfamilygifts.com
Call Us: 1-877-736-6476
Address: 700 Columbus Ave Unit 20423, New York, NY 10025
Please include your order number, reason for the request, and clear photos if the item arrived damaged, defective, or incorrect.